design thinking & SOLVING FOR X
"If I had an hour to solve a problem I'd spend 55 minutes thinking about the problem and 5 minutes thinking about the solution"
- Albert Einstein
Empathize. Define. Ideate. Prototype. Test.
Innovation
ExPerience & training
The Innovation Program - Tangerine
At Tangerine Bank (formerly ING DIRECT Canada), a development program was designed for staff with a keen interest in problem solving; to join the innovation team on a 12-month basis. The highly coveted Innovation Consultant role offered exposure to group facilitation workshops, continuous learning opportunities, corporate project involvement and management of the digital ideation portal named, the Orange Spark.
My role as the consultant was to help internal clients organize and define their business problem and aid in the development of new strategies. Managing the Orange Spark community was also part of my responsibility. The 'Spark yielded over 300 business ideas with staff engagement scores of over 1000 likes and 500 comments under my management.
I helped design and facilitate over 25 ideation workshops to develop unbiased framework and direction for my stakeholder. A formal session capture with recommendations was created and delivered for each.
My role as the consultant was to help internal clients organize and define their business problem and aid in the development of new strategies. Managing the Orange Spark community was also part of my responsibility. The 'Spark yielded over 300 business ideas with staff engagement scores of over 1000 likes and 500 comments under my management.
I helped design and facilitate over 25 ideation workshops to develop unbiased framework and direction for my stakeholder. A formal session capture with recommendations was created and delivered for each.
Food for Thought
In 2014, I created a lunch and learn series called "Food for Thought" to teach ideation & brainstorm techniques for any employee willing to learn. Nearly 40 of my peers and leaders alike attended my sessions.
Topics included:
Topics included:
- How to use Ice breakers
- Empathy Mapping
- Divergent to Convergent thinking
- Delivery (Facilitator tips)
- Logic vs Emotion (OEF ladders)
DesiGn Thinker - ExperiencePoint
Completed an intense two day workshop where I was given the tools to learn and teach Design Thinking to classrooms.
Trained and provincially certifed by ExperiencePoint.
Trained and provincially certifed by ExperiencePoint.
IBM DesignCamp
IBM DesinCamp is IBM's iteration and adaptation of IDEO's Design Thinking.
Differentiating elements include:
1. Hills - A business goal for your release, framed around the user experience.
2. Playback - A demo of the user experience of the offering in development.
3. Sponsor User - Users engaged through out the project to represent target personas for a project.
In the four day workshop, our teams tackled a real business problem from beginning to completion by working through each principle of Design Thinking and IBMs DesignCamp methodologies.
Differentiating elements include:
1. Hills - A business goal for your release, framed around the user experience.
2. Playback - A demo of the user experience of the offering in development.
3. Sponsor User - Users engaged through out the project to represent target personas for a project.
In the four day workshop, our teams tackled a real business problem from beginning to completion by working through each principle of Design Thinking and IBMs DesignCamp methodologies.
IBM DesignCamp instructor Karel Vredenburg
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User Experience Research - Akendi
Experience Mapping - Akendi
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In the User Experience Research course I was trained on how to apply various research tactics for greater discovery.
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"I have not failed. I've just found 10,000 ways it won't work."
- Thomas Edison
